No Service and Bad Attitude!!!

I used to be a student of Intec College and completed three different courses through them. My problems started when I lost two of my diplomas during a move. I contact Intec College during March 2014 requesting advice on what to do as I needed these for a learnership that I enrolled for with my current employer. I was informed that the diplomas can be re-printed and sent to me, but that there is a fee to be paid per diploma. I acquired the banking details and paid over the two amounts for the re-printing on the same day. I again contact the college during August 2014 as I have had no feedback on the progress of the re-printing. I was informed that the two amounts were only allocated then and that the instruction will be forwarded to the awards department immediately and that there is a waiting period of 6 weeks. We are now a full year later and still I have no diplomas to present! I contacted the Cape Town branch on the morning of 25/09/2015 and received disgusting service! Still the request has not been forwarded to the awards department and the persons that I dealt with over the telephone has absolutely NO MANNERS at all! They are rude and extremely arrogant!