No Response from the Call Centre

I am very disappointed and horrified with the poor service I received from Intec Call Centre. I sent the below email on 9th April 2015 and a follow up email on the 20th April 2015. Student Number *** - Reference number ***8 <br> <br> I contacted Intec on the 9th March 2015 and spoke to Azraa regarding completing my studies. She logged a call (above reference number) and advised me someone will contact me within 2 to 3 days. I received no response.<br> <br> I then contacted Intec again on the 30th March 2015 and spoke to Shaney and once again the same thing was done however no response was received.<br> <br> Today being the 9th April 2015 I called again and spoke to Jacqueline and she was quiet rude and abrupt on the phone however she again sent a request and I have to now wait another 2 to 3 days. Jacueline also advise me that she cannot put me through to a supervisor or manager and I have to send an email to the complaints email address<br> How does this process work and why does it take so long. All I want to do is complete my studies and if I require additional study material I am willing to pay for it. I am disgusted and now have to resort to putting in a formal compalint