No response and delaying refund.

<p> I have registered for my travel course with Intec in April 2015, which I have paid for in advance. I only received my study material in June 2015. I've started my N4 assignments and half way through I realized there's pages and modules left out in my study material. I have been in contact with a few different employees at Intec to whom I had emailed and phoned constantly to assist me with these missing study material. I finally had to post the incomplete booklets back to Intec, Cape Town as they wanted proof. I waited months for Intec to assist me, I constantly phoned and emailed but no one ever came back to me. I was then unable to complete my first assignments and exams. I then completed a deregistration form and was told I should wait 90 days (from November 2015) for Intec to refund me. It’s been 8 months now and nothing has been finalised. No answer regarding my study material, I am just being ignored. I receive a letter from Intec stating that they will only refund me 50% of my total studies. This is completely unacceptable, as the reason why I am cancelling is not my fault, but rather the College’s. I have wasted my money on endless phone calls and postage of my study material. I have completed an appeal form and constantly phoning and emailing them but no one is responding and no one can assist.</p> <p>I want my money back so I can study at a different college.</p>