No response after cancellation

I sent through my deregistration forms on 2015-07-22 due to shockingly bad service from Intec. All the supporting documentation was included. I phoned today only to find out that they apparently have not yet received my forms. I forwarded the forms once again to the cancellations department as well as to two other Intec consultants (Gha**** Rodgers & Thinandavha Liabara). I understand that this is not their department but I need some feedback. I only want my money back so that I can move on. Every time I e-mail them they ignore me or give me the number for student services. Intec has only caused me frustration and inconvenience and I would not recommend Intec to anyone. They are quick to take your money when you register but after that no one cares. I have never experienced such bad service in my life.