1 reviews | Active since May 2009
No login or service rendered but account debited for months
We enrolled my son at the start of the year. You have debited my account every month without fail but to date after many emails you still haven't given even 1 lesson or working access details for him to login.
We have requested cancellation of the service and a refund but month after month you just keep debiting.
I have emailed Shubnum Moideen *** multiple times complaining, my wife has called in and she even submitted the refund document. We get outright ignored.
This is unacceptable and I will be reporting it to the department of education + the ombudsman. How can you debit for a service you don't offer? You don't even bother responding to emails and haven't even provided one lesson. Why should we have to beg for a service we pay for???
You act like *********.
Luckily Intec did eventually stop debiting my account when my lawyer sent them a notice.
My lawyer will now be creating a case for full payment of funds taken out of my account for service not rendered. I will also be suing for more due to your outright incompetence in handling of this matter and the costs involved with reversing debit orders and time/money wasted on communication.
Luckily Intec did eventually stop debiting my account when my lawyer sent them a notice.
My lawyer will now be creating a case for full payment of funds taken out of my account for service not rendered. I will also be suing for more due to your outright incompetence in handling of this matter and the costs involved with reversing debit orders and time/money wasted on communication.