No Feedback after calling 5 times!

I have had to keep calling Intec College since last year October to get a breakdown of my results. Every time I call the call centre agent says they will log it with the high school department and it will take 3 working days for them to provide feedback. <br> <br> Every time I get NO RESPONSE this has now happened at least FIVE times and each time the call centre agent promises that they will escalate the matter and every time I get nothing.<br> <br> What do I need to do to get a breakdown of my assignments and tests? I have been waiting 4 months now, this is totally unacceptable!! I want the breakdown of my results immediately!