lying and ignoring email

I DO NOT WANT ANYTHING TO DO WITH INTEC, THEIR SERVICE IS HORRIBLE AND THIS IS MY THIRD COMPLAINT ON HELLO PETER. I HAVE AN EMAIL TRAIL FROM FEBRUARY REQUESTING MY AWARD. I AM NOW OUT OF PATIENCE BECAUSE EVEN THE MANAGER -SHAKIR CANT HELP. ITS EITHER THEY DONT GIVE A **** WHAT STUDENTS THINK OF FEEL ABOUT INTEC OR MAYBE JUST LAZY. HOW HARD CAN IT BE TO POST AN AWARD CERTIFICATE?