loading credits in Inseta system

I wrote my Insurance credits in 2007 with Intec School of Insurance via African Life assurance that is now Sanlam sky,<br> Now there`s an insurance company that I suppose to start working for on 01-12-2015,But they can`t continue with the recruiting process because my Credits are not loaded in the Insects system,,I tried to call different Intec colleges for help,including Cape town Head office,where Bonnie Johansen is an Academic head,but I didn't get help ,,they telling me that my I'd number &amp