INTEC - Worst experience ever

I have never EVER experienced such bad service in my life!! I regret even starting and should have read all these reviews before hand! In Oct 2019 I have decided that I wanted to start a course and was very excited. The Sales Rep assisted me very quickly and was always responsive. Even followed up with me to get all my registration document sin order. My Deposit was paid in time and my monthly debit orders was ALWAYS on time and never missed a payment. First of all, I did not receive any assistance with my course content, they did not communicate to me what i will receive and if i should get anything extra with the course. I decided to phone student service and only got put through to other people the whole time. Secondly, I submitted assignments and never got feedback, I followed up and still all my debit orders got deducted. The Student service is absolutely horrific.. They then said that due to COVID that they will be experiencing a delay to get assignments marked (my first 2 assignments was sent in 2 months before lockdown...) I requested cancellations and a refund and still struggling to get my money back!!