INTEC *****S & HAS NO SERVICE

I WROTE MY EXAMS IN 2013 AND RECEIVED MY PASS RESULTS IN JANUARY 2014. I HAVE NOT RECEIVED MY CERTIFICATE AS YET. APPARENTLY THEY HAVE SENT IT TO ME TWICE. THE TRACKING NUMBER FOR THE CERTIFICATE WAS FOR AN ADDRESS IN JHB, I STAY IN MOSSEL BAY WESTERN CAPE. CARE TO EXPLAIN? NOW MY JOB IS BEING INFLUENCED BY THIS PROBLEM. AND THE CALL CENTRE ARE ALL USELESS AS THE LADY THAT ASSISTED ME THIS MORNING DROPPED THE PHONE IN MY EAR, 15MIN LATER I GOT THROUGH TO SOMEONE ELSE AND THE SYSTEM SAID MY PROBLEM WAS RESOLVED! NO THE PHONE WAS DROPPED IN MY EAR!!!!! THAT IS NOT RESOLVING THE PROBLEM. I FEEL I WASTED TIME AND MONEY WITH INTEC!!!!