Intec; long distance learning or long distance migraine!

Intec College has never been one to jump to help; and is always a hair pulling experience when dealing with them. My latest business with them has left me annoyed, infuriated and down right speechless.

I have recently completed all my modules (and passed) in the chosen diploma - and have decided to take it and try further study. To do so, I need my actually certificate because i need RPL (*Recognition of Prior Learning). Sounds easy right? Wrong.

After a month of sending emails and logging call, I was being ignored - out of all my emails i sent 1 got a reply, which went no where. all of my calls ended with people not knowing how to help or not following through with what they had promised me. and time is ticking on my side with registering at the new Institute.

Eventually, I was able to get a hold of someone whom I thought would be my silver lining. Once again I was mistaken! Not only was she telling me information I already knew, she spoke to me like i was a clueless 5 year old (very unprofessional). I was told that there was no case opened up with regards to me getting my certificate so therefore they didn't believe that I had done anything. I was told that I had to put in a request to get my certificate (something that at no point is ever told to you - EVER), I was also told (told, not informed) that verification of certificates happens at another institute and only happens twice a year! Meaning that even with all my efforts, i might only get my certificate in July or later - by then it will be too late to register. And once again, information that has never ever been told to me the student.

Another 'trick' that was tried on me, was that i was told they will with hold my certificate until all my fees are paid off. I am a registered student until end of April, which is when my last payment will be made (so which holding my certificate for this reason, doesn't make any sense).

But before we even got to any of this, actually even getting my November exam results was even a mission. I phoned Intec in January asking when to expect my results - i was told end of February, which was an issue because once again I need to apply to a new Institute. When i quarried this I was told that I was given the wrong Info and that my results will actually be released on the 1st of February (I politely asked for this in writing). when the 1st came around, I had the other institute breathing down my neck for my results - so I phoned Intec to find out what time of day I could expect my results to be released. It was at this time i was told , "No, sorry, they will now only be released on the 4th". When I informed Intec that I had written word from one of its student consultants stating that i will have my results on the 1st - I very quickly got my results. Which makes me wonder what would have happened if I hadn't asked for that email.

I have been a student at Intec for 2 years now, and it is always a new issue with them. From not communicating with there students to leaving us in the dark completely. Taking there time in giving us valuable information or just plain ignoring us.

This is the last straw as this is now my future they are messing with, and the urgancy is just never there from them. They have a terrible attitude towards their students.