Intec - Horrible service

I don't think I ever received the level of bad service as I did from Intec. At first everything went great, until we paid the deposit and the signed the debit order. We registered in April, by June we have not received any communication whatsoever regarding the registration. No student number! No welcome letter! Nothing to help us with next steps. Trying to get hold of them on the phone is a nightmare. Eventually when we got to log on into the portal, assignments was due in that week. We received nothing from them regarding any material, books etc. It was really a disaster. We also realised that the diploma my was not sufficient for the career path chosen, so we decided to cancel the studies with Intec. In December I phoned to cancelled. I was instructed to fill in a cancellation form and send through required documentation, what I did. I received no reply from Intec at all. I then send another email, inquiring about what was going on to only received the same request to send the cancelation form and documentations. From there on I have not heard from Intec again, except for the monthly statements they send. I tried to stop the debit order at the bank, which I can not do as the DO is indisputable. So I am paying now for something I received no service for. Horrible, terrible service.