INTEC College — Time wasted with supply of software which is no longer supported + not informing students about situation / refund lead time for deregistration

I, Malinda Gentle, student no [protected], informed Intec College via email on 11 September 2020 that I am cancelling my enrolled course, Certificate AutoCAD Level 4 [protected] and demand a full refund for the course fees. Until to date I have received no response, feedback or confirmation of receiving this email. I had to contact them again on 18 September 2020 to confirm they received my email. It was explained to me that the procedure for deregistration takes 2-3 working weeks for reviewing and consideration, before the outcome will be send via email and a 90 days waiting period for refund to be done if any. The reasons for my cancellation are based on the lack of communication/response/feedback from Intec's side and the fact that there is no access to persons in higher authority. You hit a dead end at support. Further more they are fully aware AutoCAD 2017 is no longer supported by Autodesk and are considering AutoCAD 2019, but did not inform the students. Even after my numerous enquiries for my software & text book no one has contacted me to inform me of the problem. Taking in consideration the havoc Covid-19 has caused, I have been very patient, but 2 and a ½ months has passed since I enrolled and went through much trouble and expenses to follow up on progress. As an Institution for distant learning I cannot think that covid-19 should have had any effect on the service they provide. To my disappointment of Intec College, the response and feedback was non-existing. It is with great regret to say this was the worst customer care / student support I've ever experienced. Intec College is not living up to their promises as advertised and no one takes responsibility. As a single mother of two children I enrolled to get a qualification in order to generate an extra income and improve my financial situation. Due to the negligence of Intec College, I was not able to proceed with my course and was set back on my timeline, with no way of recovering it. On top of that I had to realize that the AutoCAD/study material/student support departments do not realize the importance of being up to date with software and wastes more time with sending irrelevant software with no use. I am a part time student with no time or money to waste. This type of treatment is unprofessional and unacceptable. As a client I feel it is within my rights to lay a complaint, cancel my course and request a full refund. What grieves me is the waiting period for the refund, because I need the money to be able to pay another institute as soon as I enroll. Now I have to loose an indefinite period of time and most probably money, for which I am not accountable.