Intec College, the big ****mers

Hello Peter

My name is Thandeka Mabanga, last year February I registered to write the May /June exams in Intec College. The agreement was I was to pay montly for the studying material which I was to access through their student portal, then write the May / June exams. From the get go I couldn't access the student portal, which meant I couldn't study. Through the course of months they kept giving me passwords that didn't work, and I still could't study. In May I told my student advisor that I couldn't keep on paying for something I couldn't use and asked her for the cancellation form. I sent the cancellation form in May last year, and when I didn't get a reply from cancellation department I asked the student advisor about it. She told me it takes up to six weeks to get the reply, then I went to my bank to stop the debit order since I couldn't keep on paying for services that were not being rendered. In June I got a call from a lady from their accounts department, asking why the debit order bounced. I explained the whole situation to her, I told her how I sent my cancellation form and didn't get a reply she asked me to email everything as proof that I really did what I said .I emailed the email exchange between me and the student advisor and also proof for all the payment I made for nothing and the cancellation form I sent . She said she was going to cancel on her side and send everything to their head office so I was left with the impression that all was good even though I payed for months for something they didn't help me with. Imagine my surprise in November when I went to the bank for a loan, I was told they can't help me since Intec College put me under arrears. I went to the Smith street branch in Durban where I registerd , they didn't help me. I went to Consumer protection services for help since I wasn't getting the help I needed from Intec people, the represantative from Consumer services was told by the student advisor that the matter has been escalated to cancellation department after that she stopped replying when asked about the updates. Because the consumer represantative wasn't getting any replys, hit a roadblock with Intec People. In January I asked the student advisor for the updated on the matter ,all she said was its escalated to cancellation department then she stoped replying to my emails after that. When I asked for the cancellation department phone number so I could call them, she ignored me.Till today they never replyed to my cancellation form I'm even wondering if they have that cancellation department, when I called the Cape Town number and asked to be put through the cancellation department, the guy who answered the phone dropped the call .Now I'm stuck with a bad credit report because of Intec College who ****med me out of my money for months, now they want more money for what??? They all ignoring me now, they don't want to do right by me. I want to let people know that Intec College are BIG ****MERS!!!! Don't go to them for anything.