Intec College needs to go to college!!! #donotknowhowtoprovidefeedback

Hi, I would like to express my utter disgust with the cancellations/finance department of Intec College. For well over 2 years I have been trying to cancel a course which I no longer could complete due to earning an apprenticeship. I had put through the request to cancel and was informed that the only fees due to them would be one month's instalment and the deposit which I had paid in would be refunded to me (this refund has not yet been received). This cancellation was requested in March 2017. Intec continued to debit my acc of which I had to go into the bank to do a reversal for several months which was not only an inconvenience, but the bank charges for those reversals were mine to bear. There were +/- more than 8 consultants that we had spoken to to try and get this resolved, we have also sent through all the necessary documentation that was requested BY INTEC themselves to cancel. Off those 8 only one of them had made an attempt to assist which turned out to also be fruitless because nobody responded to the enquiry she put through. The debits have stopped, but Intec is still forwarding me statements that I am in arrears and it also appears on my credit record as a bad debt. I would like to get some assistance with how to deal with getting this resolved and off my name as I am having absolutely no joy with Intec and their empty promises of someone getting back to me. I am unable to apply for credit at just about any place I have tried thus far. Looking forward to the response to this. Regards, Amy Govender