Incorrect information provided- no feedback on cancellation and refund.

I received to do my matric on the old curriculum with Intect collage, my registration with Intec was finalized in September 2017, I paid the course in full. I called in and asked them where do we go from here I was told by the agent (unfortunately I did not take the name) that I need to go the department of education to register and the the registration open beginning of Feb, which was the incorrect information because the registration for the old curriculum closed end of September 2017. Now I cannot register to do my matric I requested a cancellation and refund on the 09/02/2018 and I am not receiving any feedback from INTect regarding the cancellation every time I call in I get told the cancellation department is still busy processing the cancellation and I cannot speak to them because they do not take phone calls, every time I request to speak to a manager or supervisor I get told they are in meetings and I speak to a manager or supervisor. I feel the information provided to from Intec was incorrect and due to Intec not providing me with the correct information I cannot do my matric and I have to wait another year, and they sit with my money.

Can Intect please process my cancellation and refund urgent.

I would really like to get assistance in the regards.