I want my money refunded

I have registered with Intec College in September 2017 and after the registration and payment was submitted the sales person by the name of Fatimah Ballim just ignored all my e-mails as I needed to enquire what should the next step be as there are no intec institutes available in Pretoria, as a result I have requested for the course to be cancelled, all the relevant documents were submitted in October 2017 and again in January 2018, I have been calling the helpdesk endlessly as Intec is still debited from my account. I have already spoken to 4 different people who tells me the same thing that the cancellation is still under review, Jacqueline, Sulayman, Bongani and Zaheer promised for someone to get back to me and to date no one has been in contact with me to tell me what’s happening, when I ask for a manager they are always unavailable, Jacqueline advised me that the lady by the name of Charne Swart is dealing with the cancellation, I don’t know what to do anymore, I am so frustrated at the point in time as I am paying for a service that did not even commence!!!!!!!, I want my money BACK this is day light *******!!!!!!!!!! I mean my part was done if I ask for something to be cancelled it should be done, this is unacceptable. Student Number: ********** 2323