I'M STILL WAITING!!!!!!!!!!!!!!!!!

<p>FIRST REVIEW -</p> <p>Been asking for my certificate for 5 months!!</p> <p>Let me start off by saying that I'm a young single mother so things aren't easy to start off with, but having my son just motivated me so much more to further my studies. I was over the moon excited to start my Human Resource Management Course at Intec College. The service started out well.</p> <p> </p> <p>So my course ended in the beginning of January this year. I have called, emailed and left messages COUNTLESS times. There is always some kind of excuse (Our system is offline, We'll get back to you, Please call us back in a week, we will have a look, please leave a message, managers are unavailable etc.) Earlier this year I had a job interview and the company was happy with my cv, they just wanted a copy of my certification. I couldn't provide them with a copy and therefore I missed out on a good oppurtunity! All because intec college simply does not care, they have been paid and that is what is important.</p> <p> </p> <p>Today was just the last straw. I called and went through, I'm assuming, to the lady at reception. I asked her to please put me through to a manager thinking that if I lay a complaint I might actually be helped. I was told the manager is unavailable and that I need to leave a message or call back. After being told so many times to leave messages or to call back I was already starting to see I would get no help. She then offered to put me through to student services and I thought I might as well try again. I went through to "student services", a lady answered very rudely. I started explaining my story and halfway through she interupted me saying 'I'm not student services' and put the phone down.</p> <p> </p> <p>I have never missed a payment, I had good grades, and I have been asking nicely and been understanding for months now! And I get NOTHING in return. This just shows me that intec college does NOT CARE about their students.</p> <p> </p> <p>I feel I have wasted my money on this course and all the airtime I spent to try and get a hold of someone. It is dissapointing when you work so hard to improve and pay for these services and then realise that all you paid for is false advertising, poor customer service and that feeling of moving backwards in your life instead of forwards.</p> <p> </p> <p><br />SECOND REVIEW - So your manager got into contact with me. Sweet talking and promising I would get my certificate. I'M STILL WAITING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am unbelievably angry, and if this doesn't get sorted out before the end of the day, I WILL take legal action. And I also want to know why is this the ONLY way I can get someone to respond?!?!?</p>