Frustration from obtaining my certification

I have been trying to retrieve my certification from 2004. i have tried to contact the contact number provided and each time its the same response, please email ***. email after email 3 weeks later i receive a response with banking details and and a ref.

Mandisa Nkanjeni | Administrative Support agent you are an idiot that does not understand simple english.

Good day Thank you for e-mailing student services. Please be advised that you course doesn’t have credits, its just the certificate Please forward the following documents in order for your award to be reissued. • Affidavit stating what happened to your award • Certified copy of ID (certified documents need to be within 3 months) • Proof of payment (reissue cost of R100) Banking Details: FNB Corporate Services Account Account Number: *** Branch Code: 204109 Reference:

I need the damn name of the account not the Banks Name, that i can clearly see.

Clearly email after email and the same response from them, currently ive been asked to put my student number down as the refefference, ive passed the course in 2004 its now 2020 how am i suppose to know the student number from that time, and then this morning after another email sent " whats the name of the account ? "her response FNB" i dont need the damn name of the bank i need the account name.

Can i please get assistance from some1 that knows how to do there jobs and clearly knows how to work in support.