Cancellation Request – ***

I have done a cancellation request with Intec Colleague for studies. Long story short they had to refund me an amount Shakier Achmat needs to handle the cancellation or give feedback . I have not received feedback from him and every time I contact the branch on 0(21) *** I get transferred from Pillar to Post. I have spoken to Nafeesa who has escalated the matter , I have spoken to Sharleen Killian that has also escalated the matter and that Shakier will get back to me . I have not received any calls and when I called today Shakier was too busy to take my call. At some stage they told me that the refund needs to be done with the Durban Brach as the accounts department is based there when asked to be transferred to the accounts department in Durban I get told that they do not know who to transfer me to. Eventually I called again and asked be transferred to the accounts department and finally ended up in Durban and spoke to Samantha who unfortunately is part of the collections department and was once again told to contact the infamous Shakier Achmit who is never available as proven once again , I asked for the superior of an Managing directors number and was given a Mr. Tony Isaacs' number who is in charge of Shakier , I called this number and could not get hold of Tony. Intec has really handled the matter terribly and this transferring customers from Pillar to post really does not help. I know I was just a potential client but in my eyes this institution sucks big time and I would not encourage anyone to make use of their services as they do not take customer relations seriously. Not impressed Intec to me is not a leader in distance learning. Intec does not deserve even the default one star rating there should be in option to give them no stars.