Cancellation fee

Last year February 2018 I developed an interest and did enquiries with Intec college to further my studies, I then registered with the college and registered a course, National Diploma: Electrical Engineering. After I have finished with the process of registering with them they told me that I must wait for 21 days to get my study materials. I received my study material after those days and it happened that the USB that contained my study material was not encrypted and did not include some of the study guides. I called several departments and exchanged emails. I was told by my Tutor on who to call or to inform about my problem, in order for me to get assistance, it happened that the college could not assist me, and concluded with myself that I am going to cancel furthering my studies with the them.

I followed all the process to cancel my contract with the college, we exchanged emails with cancellation department and they concluded that I have to pay a cancellation fee of 80% (R18 985.60) of the original cost, of which the original cost when I did enquiries with the consultant and sent me email of what is needed and all the amount needed for me to be accepted by the college. An amount of R18 015.00 was my total course fee for but I only knew when I was cancelling my course that the original cost of the course fee was R23 732.00, and I am liable to pay that amount. Today I called asking for the principal asking them to tell me how do they calculate their cancellation fee and the person who was helping me advised me to send email to you. Can you please help me regarding this matter because it’s been long now dealing with this case. Thank you hope to hear from you.