BAD SERVICE AGAIN

I received my books on the 13th of March, 2015.<br> I read through my orientation guide and read that I need a password to activate my personal intec email account, and I also need to activate my intec email account before I can access my intec virtual campus, on which I will find my study program.<br> I emailed intec for the password for my email account, I was given a case number, and then there was silence. No one called me, emailed me or even tried to get in contact with me.<br> <br> I then received an sms telling me that my case was closed since my query has been resolved, but I still have not received a password, and therefore I cannot proceed with my studies.<br> <br> I have received 3 case numbers and all three have been closed and I still have not received a password, or any response from anyone.<br> <br> It has been a week,I am still waiting for a response.<br> <br> Is there a reason for a delayed response with service AGAIN??????<br> This month is nearly done, and then I am suppose to pay the course fee, but please do tell me for what am I paying???<br> <br> BAD SERVICE<br> NO RESPONSE<br> NO FEEDBACK<br> <br>