gvdw
gertruida van der westhuizen

1 reviews | Active since Nov 2015

13 Nov 2019, 10:26

bad

they quick to take the money out of your account and then when the study material should be on the system it is suddenly on back order for 21 working days you ask them questions and they dont get back to you at all i asked them why is certain of tings on the student portal show download and open but not the other they cant even give an answer . i am not having a great experience with them very bad service after i told the student advisor that i did had a bad experience with a college . kind regards please i would like to have some answers

0
Replies (4)
gvdw
gertruida van der westhuizen's update13 Nov 2019, 15:21
Reviewer Update
you cant even reply on an email .. nothing cant give answers that i am asking for
so please can a manager give me a call so that i can ask him to give them more training as i have to phone or email what is happening and i am the studenr
gvdw
gertruida van der westhuizen's update14 Nov 2019, 13:22
Reviewer Update
Good Day

Trust you are well

My name is Gertruida
I app**** by you guys last month and in the beginning it was told certain days

then after that certain it was told only 21 working days and then i
asked them any news yet and the lady told me it is still 21 working
days

this is very frustrating and i am not happy as i need to follow up the
whole time of what is happening with the things and when i asked them
regarding the matter on the student portal why does it show open and
download they cant answer me and been ignoring my emails

i did have bad experience with my previous colleges and i was hoping
not to have the same problem and it is busy to get the same problem

i am very disappointing and i did told the lady i will put you guys on
face book and take it to the news papers and still no respond

i dont want to have the same problem and i am giving till Monday at 8
am to sort this matter out ..

Regards
Gertruida
Student number :***
gvdw
gertruida van der westhuizen's update14 Nov 2019, 13:30
Reviewer Update
I tried to phone again and was told the manager not in and then i got put on hold and line cut
i am very disappointing in this matter i want a manager to give me a call as i see they dont follow up or just make things up and doesn't now answers to questions ii have been asking for
gvdw
gertruida van der westhuizen's update15 Nov 2019, 09:17
Reviewer Update
Good Day

i phoned intec head office to leave a complaint but everyone phones is going to voicemail
how is that possible
really this is ridiculous