Bad bad services at intec college

have started enrolling with Intec College Distance Learning from 27 January 2016, I have been trying to cancel studying with them from 27 February 2017. Between January and August this is what happened (Please read below:

i) I have summited my first assignment on the 5 April 2016 and I have only responded on the 14 September 2016 that the assignment is not for submission.

ii) My second assignment on the 9 May 2016, and send the reminder on the 19 September 2016 even today I haven’t received my result/corrections back.

iii) My third assignment on the 1 August 2016 I only received my result on the 25 May 2017 after 9 months.

iv) On top of this am still charged R500 and expected to come and sit in and write my exam.

That is when I decided to cancel my studies with them telephonically in August (Talked to Ndosi Cele and he didn’t tell me that I have to fill in the forms or sent the email to the cancellation department. After that, I have realised that they are still debiting from my account and start revising the debit orders.

I call them and to make a follow-up. I was told that I must send the email to cancellation department, Which I did on the 27 January 2017 after I have received the deregistration forms on the 01 February 2017. I have signed it and sent it back to the on the 08 February 2018 they told me that they haven’t received the form yet. I sent it again on the 14 March 2017.

Between 14 March 2017 and 12 July 2018 I didn’t hear anything from them, even after following up emails I have been sending to them.

I only receive the feedback on the 13 July 2018 that I have to pay the outstanding amount which is R 13 563.00 (Total course for bookkeeping R20 801.00 I have paid R 8441.00) or studies further with them. I couldn’t study further with them after the poor service they gave me, so I decided to appeal the case on the 01 August 2018 showing my reasons and I have received the feedback on the 04 January that I still have to pay R13 563.00.

My Complain is that I don’t think that is fair for me to pay the outstanding amount, because I feel and strongly believe that Intec has failed me communication-wise. Due to poor service/ communication, I have received and I have decided to cancel to study with Intec because I was paying for service that is not well rendered to me by Intec.