Bab bad bad service

My daughter student nr: *** apply for a course at intec in april. 30 april she pay her deposit. A couple of days after deposit was made she tried to cancell the course but could not get someone to assist her for staff is highly unprofesional. On 18 june she got hold of a consultant that could assist her person was nelly. She filled in the forms but no reply from intec. On 28 june they deduct a monthly installment. She kept calling them with no success. 17 july her mother got hold of a warren who then send some extra forms for her to complete what she did and she mailed it back to intec. Its now the 30th of july and still no answer from intec after a couple of emails was send during this time. Now they keep sending sms to tell that money is going to be deducted. We need assistance regarding this matter for this is unexceptable and this matter must be sorted out now.