Atrocious attitude and tone | Bad Customer Service

I registered by nephew for a Higher Certificate in Travel and Tourism Certificate Course with Intec College. On the 22nd of March 2016, around 4pm I called into the student call centre to seek assistance for my nephew to get him access to his Intec.me email address and also get him access to the student portal. <br> After a significant wait on the line to speak to a consultant I got through to a guy by the name of SAKHILE BOVANA. <br> I notified Sakhile that I cannot login to the intec.me email portal based on the information they have published online. I have a student number but I have no password. Whilst speaking his tone was rather condescending, it came across like I was bothering him as opposed to him wanting to assist a customer in need. I proceeded to notify him that I don't appreciate his tone. And as opposed to acknowledging he continued or escalated the matter by responding with the most horrible attitude. He continued and was completely unapologetic about his behaviour. I've never been treated that way by an instituition of which I'm paying my hard earned money to. I tried to escalate the matter to Shakira Agmed and no one from Cape Town office took my matter seriously.