Appalling service for existing students

I want to express my extreme disappointment with the service I've received from Intec. Since last year, I've been trying to get clear information about assignment deadlines and requirements, but all I've encountered is confusion and a lack of support, which has been incredibly frustrating.

I enrolled in the program in Mid 2024, and when I accessed the student portal, I found multiple assignments and quizzes due in July, August, and September 2024. Some tasks were marked as optional, only for those planning to take exams at the end of 2024.

I reached out to Intec and spoke with Cameron Europa, who assured me that a second session would open in November 2024 for those submitting work for mid-2025 exams. Since I started my courses in mid-2024, I thought I would be covered. However, I've received no follow-up communication as promised, leaving me without a clear timeline or guidance.

This lack of clarity has left me feeling lost. The advisers I've consulted seem just as confused, which raises serious concerns about Intec's organization and communication. As a student, it's vital to have a solid understanding of deadlines to manage my studies effectively.

I've tried reaching out via phone multiple times, but these attempts often lead to hold times exceeding two hours, disconnections, or being transferred to the wrong department, like Sales, which hasn’t helped at all. This only adds to my frustration, as it feels like my concerns are being ignored.

Given all this, I'm seriously reconsidering my enrollment in this course. The inadequate communication and support fall far short of what I expected when I signed up. Therefore, I believe a full refund is justified due to the lack of assistance and the significant inconvenience I've faced.