Appalling Service

Good Morning, I enrolled with Intec College on 19 January 2016. I paid the full cash fee and was incredibly excited to start studying part-time with Intec. Unfortunately my experience with Intec has turned sour. A month after I enrolled I received three text books (only three!) These were study guidelines only with no manuals so I can't do anything with them. Please note that according to my shipment documentation, I should have received 24 books! I thought that another shipment was on its way and patiently waited for more study material to arrive but alas nothing by the 11th of April had come (Bearing in mind, three months had passed since enrollment). So I phoned Intec, they logged my call and I was issued with case # ***2. The call centre agent assured me someone will get back to me with feedback within 3 days. It is now the 5th of May (almost a month later) and I have yet to hear from anyone at Intec. I think I have been more than reasonable and patient in this regard but this has now run out. Waiting four months for study material is not acceptable and is certainly not what I paid or signed up for. I have sent an email to Intec college today asking for a complete refund of the cash amount I paid. If you want to become picky with the three text books I did receive, you can charge me for only those three text books or I will courier them back to you. But I am NOT paying R 11,655 for nothing. I truly hope I will get some sort of response asap. Kindest Regards, Lesley