a year later and im still waiting for my money

After several attempts to try to communicate with the Intec refund dept, i now wonder if this is how everyone is treated or is it just me..why does it have to take so long for a refund to take place? Is the company being liquidated or am i just being ignored? I requested a refund in March 2015 and filled all the relevant documents and no one bothered to get back to me unless i had to complain on facebook or somewhere.ive been sent from pillar to post and ive heard enough, i called the accs dept in durban and they sent me to head office in Cape and they transferred me back to Durban.. No thats unacceptable. In January i received an email from Shakier saying he has highlighted my refund for urgent payment, even today im still waiting.. I asked him the turn around time for the refund he didnt bother to respond. So now tell me., do i have to travel from Pretoria to Cape for R2000? It might seem like a smaller amount but i worked hard for it and i am tired of asking for it.. I WANT IT. Its mine... If this is your explanation of client service then im not happy at all , its bad for such a big institution