Intaba has failed me on my claim

As a client of your services, I feel like I haven't been treated with fairness.

As a client, a premium paying client, it is my right like any other of your clients (according to your company policy), to be given an option when my claim is being processed - to choose between the Cash-in-lieu option or the excess option. I feel that I was not given fair treatment and would love for that to be fixed. Whatever option was taken on my behalf, benefited the panel beater and has put me in a negative position of not being able to pay the excess, which I have been complaining about since day one of my claims authorisation.

I hope my complaint will be reconsidered and a decision will be made that will accomodate all parties. At the moment, My business has been stuck due to the fact that the claims process has taken 3 full weeks and is still ongoing. I have lost vast amounts of funds as I was launching a mechanical workshop in Limpopo the day of my accident on the 23 July 2021. I have also lost investors. I am disheartened that with all the time wasted and opportunities ruined, I see no sensible response and/ solution from both companies.

I raise this complaint formally as required also by the Ombudsman.