Claim Unsuccessful Once Again

If I could give this company Zero stars I would. I took out this policy thinking that it is directly from Old Mutual which is a company I trust. I have been trying to get my claim processed for a while now, they just keep requiring more information. My claim is only an amount of R1450. I would definitely cancel my policy with them whether my claim is processed or not, I would rather keep my money aside than pay them a premium for nothing!.