WORST SERVICE EVER

I don't do this bad review thing. BUT TODAY I have had it up to here with Insure Africa and Constantia Group!!!!!

Worst service, disgusting customer care, no ability to solve a problem and the most ******** company I have ever dealt with.

I took out a Mechanical Protection Plan in 2021/9 November. I paid the plan in full for 24 months upfront (R9874). R7315 Product Premium R914 Commission Amount R1645 Inspection Fee

I then sold the vehicle in August 2022 and requested a cancellation of the plan and a refund as the plan have never been used. It is now a year and 4 months begging, pleading, asking and fighting to please just get my refund. I was bounced from one person to another including James Murray but still I'm left with no answers. I go onto the portal for over a year now, submitted my claim so many times and waiting forever for the validation process. I mean seriously its been more than a year!!!

Within seconds I signed up, paid the plan in full for 24 months, never had any claims, and now that I fair and square want my refund I am held on a string for more than a year!!! This is absolutely unacceptable and I wouldn't recommend Insure Africa at all!!!