Warranty transfer - ******** penalty deductions +-R4700 - MPP410286

I wish to transfer my extended warranty from 1 vehicle which has been written off to another vehicle which is the exact same model as the previous 1 under warranty (2012 alfa romeo 159). this vehicle has atleast 14000kms less on the odometer and is in alot better shape as the other 1 under warranty but insureafrica refuses to transfer warranty stating that it does not fall within their terms and conditions. After communicating with a customer representative at insureafrica (Phindile Dlamini) I was advised that it was done before but now she emails me stating it cannot be done. If that is not bad enough, she has advised me via email that I will only be refunded R5018.00 out of the +-R9700 paid to them just 4 months ago! the car was written off on september 16th. this company is robbing me off an extra +-R3400 for just 3 months warranty which works out to just about R1300 saying they have to remove their commission. I just want the company to transfer the warranty onto the new vehicle which as explained is in alot better shape (exact same model) than the 1 that was under the warranty. Why should I be penalised if the company refuses to transfer the warranty? This is ****************!!!