1 reviews | Active since Dec 2016
Warranty Claim From Insure Africa Is Bad
Goo day Monday i took my car to the LD company to replace my fuel Pump and Radiator,Central locking . The company did the quote and submitted everything and they approved only for the fuel pump cause they said it is the most expansive on the rest i need to fix for myself cause is not covered by the policy.
Good morning,
Thank you for your message. We valued input and feedback from our clients.
You currently have a warranty with us which covers you for mechanical failure on your vehicle. In order for your claim to be paid out the component must be a covered component and it must have failed mechanically.
In an instance where there are two or more failures at the same time ; only the higher of the two is paid out. Please refer to your wording : Definitions ; specifically page 4: Two in One failure.
As the repair to your fuel pump was the higher of the two, this is the amount that was duly authorised.
We do apologise for any inconvenience caused and please do not hesitate to contact us should we be able to further assist.
Kind regards,
InsureAfrica
Good morning,
Thank you for your message. We valued input and feedback from our clients.
You currently have a warranty with us which covers you for mechanical failure on your vehicle. In order for your claim to be paid out the component must be a covered component and it must have failed mechanically.
In an instance where there are two or more failures at the same time ; only the higher of the two is paid out. Please refer to your wording : Definitions ; specifically page 4: Two in One failure.
As the repair to your fuel pump was the higher of the two, this is the amount that was duly authorised.
We do apologise for any inconvenience caused and please do not hesitate to contact us should we be able to further assist.
Kind regards,
InsureAfrica
Good morning,
Thank you for your message. We valued input and feedback from our clients.
You currently have a warranty with us which covers you for mechanical failure on your vehicle. In order for your claim to be paid out the component must be a covered component and it must have failed mechanically.
In an instance where there are two or more failures at the same time ; only the higher of the two is paid out. Please refer to your wording : Definitions ; specifically page 4: Two in One failure.
As the repair to your fuel pump was the higher of the two, this is the amount that was duly authorised.
We do apologise for any inconvenience caused and please do not hesitate to contact us should we be able to further assist.
Kind regards,
InsureAfrica
Good morning,
Thank you for your message. We valued input and feedback from our clients.
You currently have a warranty with us which covers you for mechanical failure on your vehicle. In order for your claim to be paid out the component must be a covered component and it must have failed mechanically.
In an instance where there are two or more failures at the same time ; only the higher of the two is paid out. Please refer to your wording : Definitions ; specifically page 4: Two in One failure.
As the repair to your fuel pump was the higher of the two, this is the amount that was duly authorised.
We do apologise for any inconvenience caused and please do not hesitate to contact us should we be able to further assist.
Kind regards,
InsureAfrica