1 reviews | Active since Apr 2018
Warranty Claim from Insure Africa
I have an extended Warranty with InsureAfrica on my Audi A3!! I recently had an issue where my car dis not want to select gears. So i took it into Audi and they supp**** a quotation which was sent through to InsureAfrica. I was then sent on a wild goose chase to get receipts for my previous services. I was able to get all these supporting documents. However after supplying all the documentation, I was told that i will be getting cover for just above 25% of my claim. This was never discussed with me before getting the cover., and I am now faced with a bill of R 39 000. I have escalated this matter due to the fact that i am not getting the service that is due to me. Over Technicalities that were not clearly stipulated before signing up for the cover.
This has been an inconvenience as i need my car for work and i am unable to complete my duties.
Good day ,
I would like to apologise for the inconvenience caused to you with your recent claim. I have sent an email from complaints@insureafrica.co.za requesting further information.
Thank you,
InsureAfrica
Good day ,
I would like to apologise for the inconvenience caused to you with your recent claim. I have sent an email from complaints@insureafrica.co.za requesting further information.
Thank you,
InsureAfrica
Good day Sir,
We have sent you a detailed email regarding your complaint. As you suffered a "Two in One Failure" , only one component would be covered in this instance. Our claims department has app**** the correct protocol and have authorised the full benefit amount as stated in your policy wording and in accordance with the listed benefit amount for your failure.
Should you have any further queries , please do not hesitate to contact me at ***.
Kind Regards,
InsureAfrica
Good day Sir,
We have sent you a detailed email regarding your complaint. As you suffered a "Two in One Failure" , only one component would be covered in this instance. Our claims department has app**** the correct protocol and have authorised the full benefit amount as stated in your policy wording and in accordance with the listed benefit amount for your failure.
Should you have any further queries , please do not hesitate to contact me at ***.
Kind Regards,
InsureAfrica