Unsatisfied Customer

When I purchased my Vehicle it came with paid up warranty with Constansia that was liquidated and InsureAfrica gave a generic warranty schedule that I took and paid a year in advance! On 15 June 2023 I had a break down, after long phone calls they found my policy, I am stranded in RURAL North Easten KZN, Mbazwane then they can only tow my car 100km, no car rental or accommodation in site nearest town was Richardsbay that was -+ 150km from us. Monday the 19 June they conveniently told me that I cancelled the policy, I had to forward them my invoice from them and the POP, " they miss allocated my payment" conveniently... The car was sent to the nearest Land Rover Branch for Diagnostics and report? Before that I had to have my own car towed to my house, at my own cost! No car no nothing almost a month. The car had to be stripped for the assessor that InsureAfrica sent for assessment, he went... the response is he could not fully assess the vehicle...at this point the car needs to be uplifted, now it can't because the car is stripped?? Land Rover & Insure Africa is not talking out of the same mouth???, as the quote came to a shocking R415k and they will only pay up to R80k .... Warranty schedule state Engin R80k Turbo R55k with all the other components they cover with amounts. They say it is a unfortunate situation that I find myself in " Two in one Failure" Insure Africa please see page 9, 12,14,15 page 19 schedule of benefits/ vehicle qualification criteria.....and additional benefits.... They have all sorts of excuses not to pay, all is delayed, I am almost a month without a vehicle, I will loose my job, won't be able to pay Vehicle instalment ...!!! Snowball effect! In my opinion this is not a company that I would recommend to anyone! Do not fall for this Insurance Company !!! Not up to standard!!!