Unfair approval/ bad service

I joined the MOTOR WARRANTY policy with APEX and I was assured that my car will be 100% covered after 90 days and there will be nothing that will come from my pocket , in terms of the exclusions I wasn't made aware of them. my car is 10 years old some parts expires and damages others.

to me what i am getting out of all this and my monthly payments is nothing, how can you pay radiator how can you pay for ONE component where else there are lot of damaged components. Alen wanted a failure report it was sent to him. he says overheating is not covered, my car has never overheated according to my knowledge. all I know is that if something is old and has never been changed it expires. so i took this cover because I knew something will expire at any given time.

InsureAfrica as the underwriter need to make sure that them and their sales department are singing the same tune. to me as a customer it is clear that the right hand doesn't know what the left hand is doing.

It is your duty to request the recording if you are not clear about certain things not the customer, if I tell you what was said to me when i joined the policy, you need to verify that and authorize the claim and deal with your department.

I need my car to be fixed that's all I have been paying for all along and the quotation that was submitted by SSS MOTORS to be approved in full. if failing I will take this further .

All I want is what was promised to me. further more I didn't want to take this cover because of my previous experience with one of the warranty insurance but your sales department assured me that your are far better then the other insurances