ZW
Zolisa W
1 reviews | Active since Jul 2025
18 Jul 2025, 14:45
Unable to cancel my policy. Non responsive company.
A couple of months ago, I called InsureAfrica to cancel my policy. The agent promised to do so.
This week I had a look at my Bank Statement and I realized that my policy has not been cancelled and InsureAfrica has been debitting money from my account every month.
So yesterday, I called them again and they promised to send me a letter of cancellation COB yesterday. I waited and waited and that did not happen.
This morning I sent them an email regarding this and I am yet to receive a response.
Is there a way to take this complaint further as I this is just so unfair.
Helpful (0)
Replies (2)0
Replies (2)
InsureAfrica Underwriting Managers (Pty) Ltd's replyOfficial
23 Jul 2025, 16:46Good evening,
You elected to take out a monthly service plan and at point of sale, agreed to continue to pay your monthly premiums until such time that the Plan came to an end. You have submitted claims prior for services on your vehicle and as such, you may not cancel your Plan until termination. Kindly advise who in our offices advised you that you could request early termination of this Plan which would be in contradiction of the Terms & Conditions to which you agreed.
Regards, Chantal
For InsureAfrica
You elected to take out a monthly service plan and at point of sale, agreed to continue to pay your monthly premiums until such time that the Plan came to an end. You have submitted claims prior for services on your vehicle and as such, you may not cancel your Plan until termination. Kindly advise who in our offices advised you that you could request early termination of this Plan which would be in contradiction of the Terms & Conditions to which you agreed.
Regards, Chantal
For InsureAfrica
InsureAfrica Underwriting Managers (Pty) Ltd's reply23 Jul 2025, 16:46
Official
Good evening,
You elected to take out a monthly service plan and at point of sale, agreed to continue to pay your monthly premiums until such time that the Plan came to an end. You have submitted claims prior for services on your vehicle and as such, you may not cancel your Plan until termination. Kindly advise who in our offices advised you that you could request early termination of this Plan which would be in contradiction of the Terms & Conditions to which you agreed.
Regards, Chantal
For InsureAfrica
You elected to take out a monthly service plan and at point of sale, agreed to continue to pay your monthly premiums until such time that the Plan came to an end. You have submitted claims prior for services on your vehicle and as such, you may not cancel your Plan until termination. Kindly advise who in our offices advised you that you could request early termination of this Plan which would be in contradiction of the Terms & Conditions to which you agreed.
Regards, Chantal
For InsureAfrica
InsureAfrica Underwriting Managers (Pty) Ltd's replyOfficial
27 Jul 2025, 16:10Good Day,
Our C/S department has reached out to you and walked you through the T & C of your Plan again. I was advised that this matter is now resolved.
Regards, Chantal
For InsureAfrica
Our C/S department has reached out to you and walked you through the T & C of your Plan again. I was advised that this matter is now resolved.
Regards, Chantal
For InsureAfrica
InsureAfrica Underwriting Managers (Pty) Ltd's reply27 Jul 2025, 16:10
Official
Good Day,
Our C/S department has reached out to you and walked you through the T & C of your Plan again. I was advised that this matter is now resolved.
Regards, Chantal
For InsureAfrica
Our C/S department has reached out to you and walked you through the T & C of your Plan again. I was advised that this matter is now resolved.
Regards, Chantal
For InsureAfrica