The most useless insurance company

On the 7th Jan my car started having problems with radiator fan on the 10th call insure africa the agent said I must get a quote so I took the car to the workshop got the quote and forwarded to them they rep**** by saying I need to send them last service invoice for them to register my claim but I only had the car for less than a month so I send them a service book Ever since I have been calling them sometimes the phone is answered and they tell me something else now is more than a week since I have been trying to get the fan replaced the dealer Grayston Motors also not helping When I bought the car I didn't want warranty because I know that is how they operate but it was not optional so now I'm stuck with them for 2 years Don't make the mistake I made check which warranty company a dealer gets for you if is this one walk way for the fact that they not answering the calls it means that all their customers are struggling I can only imagine if it was a big issue what was I going to do