CD
Cindy D

1 reviews | Active since Apr 2023

01 Feb 2024, 08:05

Terrible service. Unjustified claim dismissal.

I would not recommend signing a warranty with this company. Possibly due to me being a woman, I was treated with rudeness and a dismissal attitude by the sales manager Trevor. The claim on the car, which I had just bought and within 48 hours overheated, was declined with no reason given. However, the warranty said it covered any engine problems. I now have to fight for my legal rights with a lawyer. Surely this is why an insurance company provides a warranty?

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Replies (1)
InsureAfrica Underwriting Managers (Pty) Ltd
InsureAfrica Underwriting Managers (Pty) Ltd's reply01 Feb 2024, 09:31
Official
Good day Cindy,

We are in receipt of your complaint regarding your recent claim and interaction with us.  We do apologise for any inconvenience caused to you by this matter and confirm that detailed feedback will be provided once the matter has been investigated. 

Regards
InsureAfrica Underwriting Managers (Pty) Ltd