MR
MAHLODI R
1 reviews | Active since Aug 2016
13 Feb 2024, 12:26
Service plan
Poor treatment for their customers.i used it for 8 months when I claim they did not pay full amount.
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Replies (2)
InsureAfrica Underwriting Managers (Pty) Ltd's replyOfficial
13 Feb 2024, 12:58Good day Mahlodi,
Your MyCar Protect Monthly Service Plan has certain Terms and Conditions applicable to benefits. Your Service Plan incepted on 26/06/2023.
We confirm that your claim was dealt with according to the provisions of the Plan that you opted and paid for and that the claim was duly authorised according to such provisions - the wording clearly states that your first service is capped to the total debit order payments received from the start date, provided that the waiting period has been completed - if claimed within 8 months from the start date. We confirm that your claim was still in the 7th month as the waiting period will have passed only on 26/02/2024.
We suggest that you fami****ise yourself with the Wording of the Plan.
Regards
InsureAfrica Complaints
Your MyCar Protect Monthly Service Plan has certain Terms and Conditions applicable to benefits. Your Service Plan incepted on 26/06/2023.
We confirm that your claim was dealt with according to the provisions of the Plan that you opted and paid for and that the claim was duly authorised according to such provisions - the wording clearly states that your first service is capped to the total debit order payments received from the start date, provided that the waiting period has been completed - if claimed within 8 months from the start date. We confirm that your claim was still in the 7th month as the waiting period will have passed only on 26/02/2024.
We suggest that you fami****ise yourself with the Wording of the Plan.
Regards
InsureAfrica Complaints
InsureAfrica Underwriting Managers (Pty) Ltd's reply13 Feb 2024, 12:58
Official
Good day Mahlodi,
Your MyCar Protect Monthly Service Plan has certain Terms and Conditions applicable to benefits. Your Service Plan incepted on 26/06/2023.
We confirm that your claim was dealt with according to the provisions of the Plan that you opted and paid for and that the claim was duly authorised according to such provisions - the wording clearly states that your first service is capped to the total debit order payments received from the start date, provided that the waiting period has been completed - if claimed within 8 months from the start date. We confirm that your claim was still in the 7th month as the waiting period will have passed only on 26/02/2024.
We suggest that you fami****ise yourself with the Wording of the Plan.
Regards
InsureAfrica Complaints
Your MyCar Protect Monthly Service Plan has certain Terms and Conditions applicable to benefits. Your Service Plan incepted on 26/06/2023.
We confirm that your claim was dealt with according to the provisions of the Plan that you opted and paid for and that the claim was duly authorised according to such provisions - the wording clearly states that your first service is capped to the total debit order payments received from the start date, provided that the waiting period has been completed - if claimed within 8 months from the start date. We confirm that your claim was still in the 7th month as the waiting period will have passed only on 26/02/2024.
We suggest that you fami****ise yourself with the Wording of the Plan.
Regards
InsureAfrica Complaints
MR
MAHLODI R's updateReviewer Update
14 Feb 2024, 10:12Still waiting for your call
MR
MAHLODI R's update14 Feb 2024, 10:12
Reviewer Update
Still waiting for your call