SD
Siyabulela D

1 reviews | Active since Feb 2018

09 Feb 2018, 20:55

Promise not kept

Hi my name is Siyabulela I joined insure Africa from the year 2016 until now I insured my car under them now my car had broke down I then took it to the company that fixes card then write claim via email to insure Africa first they said they did not receive the email I then send the claim again then they responded back saying that I shouldn't have fixed the car I should have waited for their response whereas I sent many emails to them now don't claim that they won't be able to pay the machenic because of some reasons they never mentioned to me when they sold insurance to me now I have to pay R9531.79 out of my pocket whereas they have been withdrawing my money since 2016 please help

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Replies (4)
InsureAfrica Underwriting Managers (Pty) Ltd
InsureAfrica Underwriting Managers (Pty) Ltd's reply12 Feb 2018, 16:46
Official

Good Afternoon,

Our customer care department will be in contact with you.

Thank you kinldy,

InsureAfrica

InsureAfrica Underwriting Managers (Pty) Ltd
InsureAfrica Underwriting Managers (Pty) Ltd's reply12 Feb 2018, 16:46
Official

Good Afternoon,

Our customer care department will be in contact with you.

Thank you kindly,

InsureAfrica

SD
Siyabulela D's update16 Feb 2018, 18:03
Reviewer Update
Hello hi it's still me I have been waiting for ur calls since u guys promised to contact me since then nothing happened what kind of business are you selling to customers you guys have a bad image and you don't treat ur customers all you care about is our money don't ever withdraw my money and I want you to cancel my contract with you bcz u all useless
SD
Siyabulela D's update16 Feb 2018, 18:03
Reviewer Update
Hello hi it's still me I have been waiting for ur calls since u guys promised to contact me since then nothing happened what kind of business are you selling to customers you guys have a bad image and you don't treat ur customers all you care about is our money don't ever withdraw my money and I want you to cancel my contract with you bcz u all useless