TM
Thapelo M

1 reviews | Active since Apr 2024

02 Apr 2025, 14:51

Poor service

*Extremely Poor Service - Avoid Insure Africa* I've had the misfortune of dealing with Insure Africa, and I strongly advise against it. Their service is subpar, and they consistently fail to deliver on their promises.

*Issues I Faced:* - *Unreliable service*: They don't follow through on their commitments, leaving you frustrated and disappointed. - *Argumentative staff*: Instead of resolving issues, their staff argues with clients, making an already bad experience worse. - *Misleading information*: They provide inaccurate information, leading to unnecessary payments and more hassle.

*Conclusion:* Insure Africa's service is pathetic. If you need a reliable service plan, look elsewhere. They don't prioritize their clients' needs, and their business practices are questionable.

*Rating:* - *Service*: 1/5 - *Communication*: 1/5 - *Overall experience*: 1/5

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Replies (2)
InsureAfrica Underwriting Managers (Pty) Ltd
InsureAfrica Underwriting Managers (Pty) Ltd's reply02 Apr 2025, 16:47
Official
Good evening Thapelo,

I am sorry to hear that your experience with us did not meet your expectations.  As you have provided your email address, I will investigate this matter and reply to you on your listed email address.

Regards, InsureAfrica
InsureAfrica Underwriting Managers (Pty) Ltd
InsureAfrica Underwriting Managers (Pty) Ltd's reply09 Apr 2025, 07:59
Official
Good morning Thapelo,

We have attempted to reach out to you a number of times via email to obtain more information from you. Using the information you have provided we are unable to trace any policy/plan that you have with us.  Kindly respond to the email/s from ***.

Regards, Chantal 
InsureAfrica