TM
Troy M
1 reviews | Active since May 2022
05 May 2022, 14:54
Poor customer care and service.
The worst customer service, I mean even when I made a claim it took them very long to process payment... Now my plan expired and there was no notice of that or an apportunity to renew my warranty.
Helpful (0)
Replies (7)0
Replies (7)
InsureAfrica Underwriting Managers (Pty) Ltd's replyOfficial
05 May 2022, 14:58Good day Sir, we apologise for the service that you have received. Can you kindly email me your policy number to *** so that I can investigate this. Thank you, Chantal
InsureAfrica Underwriting Managers (Pty) Ltd's reply05 May 2022, 14:58
Official
Good day Sir, we apologise for the service that you have received. Can you kindly email me your policy number to *** so that I can investigate this. Thank you, Chantal
TM
Troy M's updateReviewer Update
05 May 2022, 16:01Hi Chantal, thank you for your response.
I unfortunately can't see your email address here but I can request from your customer care centre to get in touch with you. I only need your name, surname, and role to request your email address.
Thank you.
I unfortunately can't see your email address here but I can request from your customer care centre to get in touch with you. I only need your name, surname, and role to request your email address.
Thank you.
TM
Troy M's update05 May 2022, 16:01
Reviewer Update
Hi Chantal, thank you for your response.
I unfortunately can't see your email address here but I can request from your customer care centre to get in touch with you. I only need your name, surname, and role to request your email address.
Thank you.
I unfortunately can't see your email address here but I can request from your customer care centre to get in touch with you. I only need your name, surname, and role to request your email address.
Thank you.
InsureAfrica Underwriting Managers (Pty) Ltd's replyOfficial
05 May 2022, 16:08My name is Chantal. I will request this from our CS department so no need to send them a mail. Thank you.
InsureAfrica Underwriting Managers (Pty) Ltd's reply05 May 2022, 16:08
Official
My name is Chantal. I will request this from our CS department so no need to send them a mail. Thank you.
TM
Troy M's updateReviewer Update
05 May 2022, 16:28100% thank you.
I'm just not sure how this is a good thing for anyone though, I've contacted the customer care centre and this is their respinse:
"Regrettably, we do not sell the policies, we only administrate claims. We therefore have no mandate to offer you an extension."
I'm just not sure how this is a good thing for anyone though, I've contacted the customer care centre and this is their respinse:
"Regrettably, we do not sell the policies, we only administrate claims. We therefore have no mandate to offer you an extension."
TM
Troy M's update05 May 2022, 16:28
Reviewer Update
100% thank you.
I'm just not sure how this is a good thing for anyone though, I've contacted the customer care centre and this is their respinse:
"Regrettably, we do not sell the policies, we only administrate claims. We therefore have no mandate to offer you an extension."
I'm just not sure how this is a good thing for anyone though, I've contacted the customer care centre and this is their respinse:
"Regrettably, we do not sell the policies, we only administrate claims. We therefore have no mandate to offer you an extension."
InsureAfrica Underwriting Managers (Pty) Ltd's replyOfficial
05 May 2022, 16:46Noted thank you Sir. Can you provide me with your email address please so that I can respond to you on that platform.
Regards, Chantal
Regards, Chantal
InsureAfrica Underwriting Managers (Pty) Ltd's reply05 May 2022, 16:46
Official
Noted thank you Sir. Can you provide me with your email address please so that I can respond to you on that platform.
Regards, Chantal
Regards, Chantal
InsureAfrica Underwriting Managers (Pty) Ltd's replyOfficial
06 May 2022, 08:24Thank you, regards Chantal
InsureAfrica Underwriting Managers (Pty) Ltd's reply06 May 2022, 08:24
Official
Thank you, regards Chantal
TM
Troy M's updateReviewer Update
06 May 2022, 14:00I don't think you value customers, if you did you would make it difficult for them to go as compared to you just silently letting them go.
TM
Troy M's update06 May 2022, 14:00
Reviewer Update
I don't think you value customers, if you did you would make it difficult for them to go as compared to you just silently letting them go.