GM
Grant M
1 reviews | Active since Feb 2014
11 Oct 2021, 19:23
OUT RIGHT PATHETIC
good evening
when I took out the policy I made it clear what I wanted and now when it's time to claim they state that it's not the policy I have... not my issue want the policy I specified in the call I have had the most appauling service from insecure Africa, when I ask for the consultants name who assisted me they refuse,when I ask for the contact number they deny me 4 times. the person assisting me has no passion for what they do and do not know the meaning of service... I want a call back before 10 am tomorrow 12/10
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Replies (4)0
Replies (4)
InsureAfrica Underwriting Managers (Pty) Ltd's replyOfficial
11 Oct 2021, 19:29Good evening Sir, we are in receipt of your complaint which will be transferred to the complaints department. We will make contact with you via email. Can you kindly provide your email address and policy number please.
Regards, InsureAfrica
Regards, InsureAfrica
InsureAfrica Underwriting Managers (Pty) Ltd's reply11 Oct 2021, 19:29
Official
Good evening Sir, we are in receipt of your complaint which will be transferred to the complaints department. We will make contact with you via email. Can you kindly provide your email address and policy number please.
Regards, InsureAfrica
Regards, InsureAfrica
GM
Grant M's updateReviewer Update
11 Oct 2021, 19:35I want the information I requested on your whatsapp complaint line immediately. utterly disgusted and a apology letter from the feelingless individual who assisted me,and claims to be the complaints manager. Copy and pasting responses. pathetic, think it's the same individual responding here. No asset to your company you will lose alot of clients if this individual perists with their bad and feelingless attitude. my email address is ***
GM
Grant M's update11 Oct 2021, 19:35
Reviewer Update
I want the information I requested on your whatsapp complaint line immediately. utterly disgusted and a apology letter from the feelingless individual who assisted me,and claims to be the complaints manager. Copy and pasting responses. pathetic, think it's the same individual responding here. No asset to your company you will lose alot of clients if this individual perists with their bad and feelingless attitude. my email address is ***
GM
Grant M's updateReviewer Update
12 Oct 2021, 19:37Once again no reponse on the situation, whilst I'm being inconvienced, this is seriously unprofessional and pathetic
GM
Grant M's update12 Oct 2021, 19:37
Reviewer Update
Once again no reponse on the situation, whilst I'm being inconvienced, this is seriously unprofessional and pathetic
InsureAfrica Underwriting Managers (Pty) Ltd's replyOfficial
15 Nov 2021, 16:58Good day Sir, apologies for the delayed response. You were duly assisted and all communication was done via your email address as listed above. Regards , InsureAfrica
InsureAfrica Underwriting Managers (Pty) Ltd's reply15 Nov 2021, 16:58
Official
Good day Sir, apologies for the delayed response. You were duly assisted and all communication was done via your email address as listed above. Regards , InsureAfrica