sT
selemela T

1 reviews | Active since Mar 2024

07 Mar 2024, 20:13

non existing insurance and bankrupt with unprofessional employees Clint Geluk

Our vehicle was insured under InsureAfrica .InsureAfrica doesn't have trained employees Clint Geluk is unprofessional he even block our email and the repairer since the vehicle was towered to the repairer on 22January until now ***7 the vehicle is standing without authorization pending from insureafrica. InsureAfrica cant even has telephone to communicate with their client they use emails that Clint Gelunk blocked us and the repairer to send him emails .This is useless and ridiculous poor service and this insurance is broke no funds available undemanding their client . the want their client to pay the workshop on the behalf there's no guarantee that this bankrupt insurance will refund us .I refuse because my monthly instalment this insurance is included but its been three months Clint Geluk dragging this matter he rude and he's unprofessional .The insure Africa the contact numbers its not being answered if the did they will transferred to non existing office operator. I am paying the vehicle that is standing at workshop because of this insurance.

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Replies (1)
InsureAfrica Underwriting Managers (Pty) Ltd
InsureAfrica Underwriting Managers (Pty) Ltd's reply11 Mar 2024, 10:20
Official
Good day Mr Tsotetsi,

Firstly, please refrain from making assumptions about InsureAfrica's liquidity - be rest assured that the company is not "bankrupt" as per your statement. 

Your claim has been authorised on 21 February 2024 already and the authorisation has been forwarded to the repairing dealership.  The only reason why you are required at this stage to pay for the repairs and the money to be refunded to you, is because the repairing dealership has not sent us their documentation to be loaded as a service provider on our system - this route was followed in order to accommodate your claim in the quickest possible way. 

Further to the above, your emails have not been blocked on our server and our telephone number is *** to speak to a consultant.