No One Available to help with money taken nor to help with complaints

Took a policy with them and when it got to claim stage they had all sorts of excuses not to payout. After a heavy discussion, they decided to cancel my policy. not long before the cancelation date they deduct a full months premium. Today 12/12/2022 When I called at 08:00 to sort out what is going on, I was told that my policy is not canceled, but I can not claim on my policy. Have the document that proof my cancelation from their side. I was promised that some one will call me back before close of business today, 12/12/2022. but no one called. then when I called in again at 16:30 I was told that I have to wait till the morning, as there is no manager available to take my call.

Any person with a policy with Insure Africa must look out, they are de*****ing people as they have a lot of stories when you want to claim.

With us the so called assessor said that there is bursts pipes, that is an absolute lie. as we have photos that non of the pipes are burst. then they said that the amount to fix the parts is more than what we paid over the period of our policy and they can not authorize the claim.

When you want to speak to the MD Mr., Andries Labuschagne, he is never available, nor is the financial manager available. no one in the financial department is available to take your call and some of the consultants are so rude. Nothing is being done by management about this. guess they don't get the complaints.