No Feedback - ignored emails

Because BMW works differently, i was told to pay BMW for my Bike repair and that Insure Africa would refund me within 10 working days thereafter.

I sent through confirmation of payment on 19 Feb On 07 March i sent a follow up email asking for payment and was told that i had been sent a form to complete, i had missed the email somehow. I sent that through on 14 March

on 15 March i sent a follow up asking if all had been received and received a response from Jerry that it had been sent to claims department.

22 March i sent another email asking for payment date confirmation, no response. 23 March I sent another email asking for confirmation, no response 27 March i sent another email - no response.

It cannot be that difficult for one consultant to pick up a phone and let me know that payment is happening on X date. I will not take a policy with insure africa again, put some effort into customer care.

Ref: ZAFIUP ********** 974