1 reviews | Active since Jan 2020
****M3RS
Clearly a **** My late mother joined them, and as soon as I contacted them advised she had passed so could cancel the debt check. They told me to fill in the funeral form for her, so they can do the payout (which I did not even mention something about payouts or claims) Now after submitting it, they came back and told me rejected because the client only got 36 months of funeral cover (the letter did not state it meant from the day she joined) needed to understand that from a telephonic conversation.
On the rejection letter stating
"The Funeral and Personal Accident Benefit will be available to you for a period of 36 months but will not continue after that"
well let me inform you Talksure and InsureAfrica, that there is already a way to take this further because the document is not clear, it sounds like the person who claims has 36th months to place the claim that you guys said we should apply for
Please note that InsureAfrica is only the Claims Administrator for the Personal Accident portion on the Talksure Policy. In order to determine whether a claim is valid to be paid out, we do require the documentation. Unfortunately, as you stated, this free benefit expires after 36 months from the inception date. This Policy incepted 2020.08.01 which means that cover ceased 2023.08.01 already.
We do apologise for any inconvenience.
Regards
INSUREAFRICA COMPLAINTS DEPARTMENT
Please note that InsureAfrica is only the Claims Administrator for the Personal Accident portion on the Talksure Policy. In order to determine whether a claim is valid to be paid out, we do require the documentation. Unfortunately, as you stated, this free benefit expires after 36 months from the inception date. This Policy incepted 2020.08.01 which means that cover ceased 2023.08.01 already.
We do apologise for any inconvenience.
Regards
INSUREAFRICA COMPLAINTS DEPARTMENT