insureafrica with an attitude that resond with " emoji :- "

My wife's claim on her car is rejected. For this reason " It read “Please note, your next service is due at +/- 163,000km’s or December 2017, whichever occurs first”. The last service carried out by Fix It was carried out on 23/03/2018(163,211km), which is late.

She also ask what does this means in the policy “Servicing requirements It is your responsibility to ensure that the service intervals are maintained as specified by your manufacturer, either on mileage or time, whichever comes first. Services and general maintenance to wear and tear items can be done at either the manufacturer’s, RMI approved or Insureafrica approved workshop. We allow a leeway of 1500 km’s and/or 30 days either side of the service due date. “

They reply the followingThanks for the e-mail.Please re-read that clause you are making reference to so that you get enlightened by the basis of our rejection:-

“Servicing requirements It is your responsibility to ensure that the service intervals are maintained as specified by your manufacturer, either on mileage or time, whichever comes first. Services and general maintenance to wear and tear items can be done at either the manufacturer’s, RMI approved or Insureafrica approved workshop. We allow a leeway of 1500 km’s and/or 30 days either side of the service due date. “

And the insurer choose to use only the part that rejects the claim.